Bespoke Robotics & Automation

Terms & Conditions

Empowered by Innovation

Terms and Conditions

Last updated: March 23, 2020

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

What's in these terms?

These terms tell you the rules for using our services provided through our website www.bespokeroboticsautomation.com

Who we are and how to contact us

www.bespokeroboticsautomation.com is a Website operated by Bespoke Robotics & Automation ("We") which provide engineering, consultancy and training services to our clients To contact us, please email [email protected]

By using our Website you accept these terms

By using our Website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Website.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our Website:

  • Our Privacy Policy. See further under How we may use your personal information.
  • Our Cookie Policy, which sets out information about the cookies on our Website.

    We may make changes to these terms

    We may amend these terms from time to time. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.

    We may make changes to our Website

    We may update and change our Website from time to time to reflect changes to our products, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

    We may suspend or withdraw our Website

    Our Website is made available free of charge. We charge for our services in accordance with the fees confirmed to you separately. We do not provide refunds for any of our services except as required by law. We are not liable for any third party charges you may incur by using our Website. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may discontinue, suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

    We may transfer this agreement to someone else

    We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

    Our Website is only for some users

    Our Website is only for user that are over the age of 18. If you are not 18, you will not be allowed to use our Website. Our Website is directed to people residing in the United Kingdom. We do not represent that content available on or through our Website is appropriate for use or available in other locations. You acknowledge and warrant that you are the individual you say you are and all information you provide to us is complete and correct.

    Registration and account safety

    You will need to sign up in order to use our Website. You will sign up with your email address, full name and date of birth and you will be prompted to make a user ID. Your user ID must not contain spaces, symbols, obscene or profane words, email addresses, website addresses or representations of email addresses or website addresses. You will be sent a verification email and once we are able to verify your email address, you will be bound by these terms until such time you delete your account with us. You will also set up a password and you must treat such information as confidential. You must not disclose these to any third party. We are not liable for any security breach to your account. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at [email protected] Users will require internet connectivity and the necessary communication links in order to be able to use the Website.

    Account details

    During the registration process we allow users to check and amend errors before submitting their details to us. The user should take the time to read and check their details are correct at each stage of the sign up process. Users should provide true, accurate and complete information and should not omit or misrepresent any information. Users should update their details, including but not limited to their email address, as soon as they can.

    Material on our Website

    We are the owner of all intellectual property rights in our Website, and in all the material published on it. If you copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    Do not rely on information on this Website

    The content on our Website is provided for general information only and we take no responsibility for completeness or accuracy. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date at anytime.

    Third party links on our Website

    We may provide links on our Website to third party websites or websites. By providing these links we do not endorse them nor are we affiliated with them and we cannot guarantee that services from these third parties will be of satisfactory quality.

    User-generated content is not approved by us

    This Website may include information and materials uploaded by other users of the Website. This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values.

    Booking appointments

    You may book an appointment via our online booking option. Please be aware that the times showing may not be available and that your choice is only a request to make a booking. We will confirm the details of any appointment via email to you.

    Chat option

    You may have the option to contact us via live chat. At the start of the chat, we will need to ask for a number of information including:

  • Date and time of the call,
  • browser type/version,
  • IP address,
  • operating system used,
  • URL of the previously visited website,
  • amount of data sent.
  • first name, last name
  • email address

    All our employees have been and will be trained on the subject of data protection and on the safe and confidential handling of customer data. All our employees are bound to confidentiality. Please note we will store the chat record. If you do not want to have your chat record stored please contact us and we will delete it immediately.

    How to complain about content uploaded by other users

    If you wish to complain about content uploaded by other users, please contact us on [email protected]

    Our responsibility for loss or damage suffered by you

    Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

    If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our Website; or
  • use of or reliance on any content displayed on our Website.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

    If you are a consumer user:

  • You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    How we may use your personal information

    We will only use your personal information as set out in our Privacy Policy, a copy can be found on our Website.

    Uploading content to our Website

    Whenever you may upload any content to our Website, whether it be by completing a form, via chat or via any reviews, you must comply with these terms. You warrant that any such contribution does comply with these terms, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload to our Website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a royalty-free, perpetual, irrevocable and non-exclusive licence to use, reproduce, distribute, display, modify and edit the content in connection with the Website. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on our Website if, in our opinion, your post does not comply with the content standards set out in these terms.

    We are not responsible for viruses and you must not introduce them

    We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately. We cannot guarantee the service without any faults. If there is any problem with the Website, users should contact us and we will try to rectify/fix the issue as soon as reasonably practicable.

    Rules about linking to our Website

    You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website in any website that is not owned by you. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in these terms.

    Which country's laws apply to any disputes?

    Each of the paragraphs of these Terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.